Terms & Conditions

Client Care Information Letter

This Client Care Letter, along with our Terms of Engagement, sets out the contractual relationship between us and how Benson Goldstein Limited will be able to assist you. We are a law firm, authorised and regulated by the Solicitors Regulation Authority (SRA Number: 8003245). Our VAT Registration Number is GB507539384.

How we can help

We would be delighted to help you with your Motor Finance Claim(s). Specifically, we will identify relevant Claim(s) and submit a Letter of Complaint to your Lender(s) either by way of the Financial Conduct Authority (FCA) DISP: Dispute Resolution rules or under the proposed FCA Redress Scheme on your behalf.

You will be instructing us to investigate and pursue a Claim(s) against your Lender(s) in relation to any commission they paid to the Broker(s), the dealership, for arranging your car finance agreement(s), and their failure to adequately disclose both the commission and the fairness of such commission on your finance.

Please note, you can submit your Claim(s) directly for free to your lender and/or the Financial Ombudsman Service. Alternatively, you can use the proposed FCA Redress Scheme. Pursuing the Claim(s) yourself would therefore be cheaper for you, than instructing us, because we charge a fee for our services (being up to 30% + VAT of your compensation, as set out below).

How much will it cost?

We will be working for you on a no-win-no-fee basis, meaning there is no cost to you if the claim is unsuccessful.

If your Claim is settled without court proceedings being issued, our Fee will be governed by a Non-Contentious Business Agreement (NCBA) under section 57 of the Solicitors Act 1974. If your Claim requires us to make an application to the court, or to issue court proceedings, the NCBA will be replaced by a Conditional Fee Agreement (CFA) under sections 58 and 58A of the Courts and Legal Services Act 1990.

Our Fee — Non-Contentious Business Agreement

If you win your Claim(s) without the issue of court proceedings, the amount you will pay us by way of our Fee will be:

We will charge the lower of the Maximum Percentage Rate of Charge and the Maximum Total Charge. VAT is added at the rate that applies when the work is done. If you lose your Claim, you do not pay us anything.

Conditional Fee Agreement (CFA)

If you win, you pay us a Fee including our basic charges, expenses, disbursements and a success fee. The success fee is 100% of our basic charges. Provided you keep to your responsibilities we will limit your contribution (inclusive of VAT, net of any contribution to your costs paid by your lender) to a maximum of 40% of the damages you are awarded. Our hourly rates range from £157 to £422 depending on the grade of fee earner, reviewed each January.

How long will it take?

It is difficult at this early stage to give an accurate estimate of timescale due to the ongoing involvement of the FCA. Lenders do not currently have to respond to your Claims until after 31 May 2026. The FCA is consulting on a redress scheme expected to be published around February/March 2026.

Who will be dealing with your claim?

Your claim is being handled by our Motor Finance Claims Team, headed up by David Goldstein, who will supervise all the work. If you are unhappy about any aspect of the service, please contact Coby Benson in the first instance at coby.benson@bensongoldstein.com or by post: Benson Goldstein Ltd, PO Box 79176, London, NW4 9NH.

If we are unable to resolve your complaint within eight weeks you may refer your complaint to the Legal Ombudsman: PO Box 6167, Slough SL1 0EH, enquiries@legalombudsman.org.uk, 0300 555 0333, www.legalombudsman.org.uk.

Obtaining credit information

A Motor Finance Claim can currently be made for car finance agreements taken out on or after 6 April 2007. We can help identify all past car finance credit agreements by performing a soft credit check or submitting an information request through a third-party Credit Information Provider such as Checkboard Ltd or Valid8 IP Ltd.

Introducer and funding details

Oaktree Capital Management has provided funding to assist us with bringing these types of claims. We have charged and conditionally assigned to our funder all of our right, title and interest in and to this agreement, pursuant to a security agreement entered into on 18 December 2025. These payments are made by us at no cost to you.

Cancellation rights

You have the right to cancel free of charge within the 14-day Cooling-Off Period which begins on the date you electronically provide your signature to us. By providing your signature you authorise us to start working on your behalf within the Cooling-Off Period. If you cancel after this period, reasonable fees may apply for the work already undertaken (a fixed fee of £200 plus VAT under the NCBA, or basic charges and expenses under the CFA). Cancel by post or by emailing motorfinanceclaims@bensongoldstein.com.

Terms of Engagement

1. Definitions

"Agreement" means the contractual relationship between you and us which you enter into by providing your signature (including electronically). "BGL", "We", "Us" and "Our" refer to Benson Goldstein Limited. "Claim(s)" means any claim or potential claim against the Lender or Broker relating to (i) the failure to disclose commission charges or other sums paid in connection with your Motor Finance Credit Agreement(s) and/or a Discretionary Commission Arrangement and/or a high-commission arrangement and/or a tied arrangement and (ii) ancillary products/add-ons such as warranty and GAP insurance policies. "Cooling-Off Period" means 14 days after the date you provide your signature. "Compensation" includes any sums offered, paid or given in respect of a settlement, goodwill gesture, policy refund, balance reduction, rebate or any other payment associated with the Claim(s), including interest payments and associated charges.

2. Claims Services

• We will not process the Claim(s) until we receive your Instruction.
• By providing instruction you authorise us to identify all Credit Products you have held and make Claim(s) against the relevant Lenders where we identify reasonable prospects of success.
• We may undertake a Soft Credit Check to identify your Lenders and Credit Products.
• We may submit your Claim(s) to the Lender, request additional information from you to substantiate the Claim, and/or refer the matter to the Financial Ombudsman Service (FOS) where appropriate.
• You consent for your signature to be applied to a FOS Declaration Form, complaint forms and any other documentation necessary to investigate and submit your claims.
• We may outsource elements of the Claims Services to specialist supervised companies. Any such fees are paid by us, not by you.

3. Our responsibilities

We will always act in your best interests subject to our legal and regulatory obligations and provide a reasonable standard of service. We will use reasonable endeavours to keep safe any information you, the Lender or any third party send us. We may be required to verify your identity and address by undertaking electronic checks with credit reference, fraud prevention agencies and the electoral register; these checks have no adverse effect on your credit rating.

We will not be liable for indirect or unforeseeable losses (such as loss of profits, opportunity, benefits or tax demands). Our total liability shall not exceed the amount of any Compensation to which you are entitled for the Claim(s) in connection with which we are liable.

4. Your responsibilities

• You acknowledge you can pursue the Claim(s) yourself free of charge, directly with the Lender, through the FOS, or under the proposed FCA Redress Scheme.
• Provide us with all relevant information and documents and respond promptly to our requests.
• Tell us promptly if any information you have given us is no longer true or accurate, including your contact information.
• Inform us promptly of any direct contact or payment from the Lender and consult with us before contacting the Lender.
• Do not abandon or settle the Claim(s) without our consent and ensure any Compensation is paid directly to us.
• Give us the exclusive right to deal with the Claim(s) and do not enter into any new agreement with another representative.
• Some Claims must be brought within 6 years of the start or end of your finance agreement under English limitation rules. We will not issue court proceedings to extend the limitation period; if you are concerned about this, you must issue court proceedings yourself.

5. Compensation & our fees

• Any approximate value of Compensation given to you is an estimate only.
• If we are not successful in obtaining Compensation, you owe us nothing.
• If you reject a reasonable offer of Compensation from the Lender or by way of a FOS decision, our Fee will still be payable.
• You agree for all Compensation to be paid directly to us; we will deduct our Fee and pay the balance to you, sending an invoice beforehand. Funds are held in our Client Account in accordance with the SRA Account Rules.
• If you fail to pay our Fee when due, we reserve the right to cancel all other active Claims and to charge for costs incurred in recovering unpaid Fees.
• We work with marketing agencies and lead suppliers; payments to them are made by us and are not charged to you.
• If the Lender makes an offer to settle and you do not reject a reasonable offer within 14 days, we will take that as your instruction to accept the offer on your behalf.

6. Cancellation and assignment

You have a Cooling-Off Period of 14 days after the date you provide your signature, during which you may cancel your Claim at no charge. By providing your Instruction you expressly request that we commence the Services immediately and prior to the end of the Cooling-Off Period. If you cancel after this period, you will be liable to pay a reasonable charge for the work we have done. We expect that most of our work will take place within the first 3 months after you enter into the contract; if you cancel after 3 months, substantially all of the work may have been completed.

We may end this Agreement at any time, acting reasonably, for example if we believe your Claim is unlikely to succeed, you reject our opinion on a reasonable offer, or you engage in inappropriate conduct.

7. Transfer of our rights and use of associated firms

Oaktree Capital Management has provided funding to assist us with bringing these types of claims. We may transfer or assign this agreement, and our rights and obligations under it, to another firm of solicitors or authorised legal services provider regulated in England and Wales. If we transfer this agreement, the new firm will step into our place on the same terms and you will have the right at any time to choose a different firm if you prefer.

8. Your personal data

We take the privacy of your personal information seriously. We will only use the personal information you provide as outlined in our Privacy Policy, available at www.bensongoldstein.com. Your personal data may be shared with Harrington Jones Ltd, CMCI Ltd or other outsourcing companies, our funder Oaktree Capital Management, and carefully selected third-party service providers (claims administration, document management, customer contact, technology, compliance and legal support).

We may also use your personal data to tell you about similar products or services relating to financial claims by email, SMS, post and/or telephone; you can opt out at any time by contacting us. Personal data may be retained following closure in accordance with our retention policy and regulatory obligations.

9. Complaints, governing law and professional indemnity insurance

You can make a complaint via our internal complaints procedure by emailing coby.benson@bensongoldstein.com or by post to Benson Goldstein Ltd, PO Box 79176, London, NW4 9NH. If you remain unhappy you may refer your complaint, within six months of our final response, to the Legal Ombudsman Service.

Proceedings instituted against BGL by you shall be governed by and construed in accordance with English law and the parties irrevocably submit to the jurisdiction of the Courts of England and Wales. We maintain professional indemnity insurance in accordance with the obligations set by the SRA, with cover in place with Travelers Insurance Company Limited.

Right to cancel

Cooling-Off Period: You have the right to cancel your Claim(s) free of charge within the 14 days following the date you make this agreement with us, without giving any reason. If you cancel within the Cooling-Off Period you will owe Benson Goldstein nothing, unless your lender has approved a Compensation payment within this period — in which case Benson Goldstein shall be entitled to charge their Fee as outlined in the Terms of Engagement.

If you cancel after the Cooling-Off Period, you will be liable to pay a reasonable charge for the work that we have done on your case.

Benson Goldstein is a trading name of Benson Goldstein Ltd; a company registered in England and Wales (company number 14417365), authorised and regulated by the Solicitors Regulation Authority under SRA No. 8003245. Registered office at 3rd Floor, 86–90 Paul Street, London EC2A 4NE.